Journey Manager Report
The Journey Manager Report displays a summary of calls with a full detailed flow, from the moment it enters to the questions asked and answers provided.
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To generate the Journey Manager report: |
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1.
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Open the Journey Manager Report page (Reports > IVR Reports > Journey Manager); the following appears: |
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2.
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Select the appropriate filter fields to generate your report: |
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Date From: Displays this report for a specific date/time range. |
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Date To: Displays this report for a specific date/time range. |
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Call Source: Displays information that is related to a specific source number. |
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DNIS: Defines the internal phone number that is called to access Voca. You can select the appropriate value from the drop-down list. |
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Queue Name: Defines a specific queue name or 'Any' to show statistics for all call queues. |
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Call Disposition: Defines information that relates to calls that ended with a specific disposition or “Any’. For an explanation of the different call disposition, refer to Call Dispositions. |
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Timezone Display Mode: Defines this report in different time zones. The time zone of calls can be one of the following options: |
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Tenant time zone: Displays the information in this report based on the tenant configured time zone. |
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Flow time zone: Displays the information in this report based on the time zone configured under the Telephony Setting settings. |
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Local time zone (Web): Displays the information in this report based on the browser local time zone. |
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3.
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Click Generate to generate the report; click Export CSV to export the report in CSV format. |
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4.
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The following is a description of the report fields. |
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| Tenant |
Defines |
| Domain |
Defines the domain name. |
| Source
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Defines the phone number the call was made from. |
| Destination |
Defines the destination phone number. |
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Start Time
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Defines the start time of the call adjusted to the timezone selected in the filter.
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End Time
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Defines the end time of the call adjusted to the timezone selected in the filter.
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Timezone
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Defines the time zone of the call.
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Duration
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Defines the duration of the call. |
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5.
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Click on any call to view its flow, separated by relevant sections. |
